Omnisupport International, a premium service provider, is dedicated to protecting the personal information and data of all our customers. Our Privacy Policy aims to inform you about the information we collect, how we use it, and to whom we may disclose it, in compliance with applicable legal and regulatory frameworks. This policy applies to the Omnisupport International family of businesses. It does not apply to the personal information you may provide to other service providers or third parties not affiliated with Omnisupport International. By using our services, you acknowledge and accept this Privacy Policy.
Information We Collect and How We Use It
Omnisupport International collects and processes information about you when you choose us as your service provider and when you use our products and services, including our customer experience management solutions, websites, apps, and social media. Without this information, we may not be able to offer you the requested services, enhance them, or fulfill our legal obligations.
- Account Information: Omnisupport International gathers information necessary to create your account with us. We may collect this at our retail outlets, over the phone, or online. Account details include your name, address, contact information, government-issued identification, incorporation and authorization documents where relevant, and payment information. This is used to verify your identity and comply with applicable laws.
- Service and Device Usage Information: We collect information on how you use our services, including details about calls you make or the websites you visit. We also gather data on your service options such as subscription details and app usage. This information is crucial for managing your services, preparing accurate billing statements, improving customer experience, and keeping you informed of updates, promotions, or offers.
- Customer Service and Support: Omnisupport International may monitor or record your calls with our customer service teams for training purposes and to serve you better. If you contact us for technical support, we may access information about your device or service settings to provide assistance.
- Marketing and Promotions: We use the information you provide through interactions with our services to send promotional messages and advertisements that we think may interest you. Omnisupport International also collects data when you participate in sales promotions, prize draws, or customer satisfaction surveys. This information is used to contact prize winners, improve services, and develop new offerings.
- Performance and Diagnostic Data: We collect data on the performance of our systems, including signal strength, errors, and network performance issues. This helps us improve technical support, and service functionality.
- Creating and Maintaining a Trusted Environment: When you register on our platforms, we collect information to authenticate you as a user and protect your account from unauthorized access. This includes your user ID, password, and security questions.
Sharing and Disclosing Information
Omnisupport International may share your personal information as necessary to provide the services you have requested, subscribed to, or ported out from. We may also disclose personal data to/from credit providers, credit reporting agencies, or debt collection agencies. Unless you opt out, we may use your information for marketing purposes for our products and services or those offered by selected third parties. We may also make disclosures under relevant legal obligations. If we need to use your personal information for any other purposes, we will seek your consent before doing so.
- Third-Party Vendors and Partners: We use vendors and partners for business purposes such as transaction processing, billing, customer service, and marketing. We share information with these partners when necessary and require them to protect it and only use it for the intended purposes.
- Legal Process & Protection: Omnisupport International may disclose personal information to comply with governmental requests or legal obligations.
- Directory Services: We may provide customer information for directory services or Caller ID functionality. If you do not want your information published, you may request to be excluded and pay any applicable fee.
- De-identified and Aggregated Information: We may provide non-identifiable information to third parties for market research to develop new products and services and better understand consumer preferences.
How You Can Limit the Sharing and Use of Your Personal Information
- Disabling Cookies: You can limit the collection of certain data by disabling cookies on your browser. However, this may prevent the use of specific features.
- Disabling Location Services: Most devices allow you to control or disable location services for apps in your settings menu.
- Third-Party Applications and Services: Omnisupport International is not responsible for the privacy practices of third-party apps you install on your devices.
Keeping Children Safe
Omnisupport International does not knowingly collect, use, or disclose information about children. Parents should monitor their child’s use of our services, and any violations of children's safety should be reported to Omnisupport International or relevant authorities.
Information Security and Unauthorised Access
We implement technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. We use encryption and train our employees on privacy protection. In case of a data breach, we will notify you and relevant authorities.
Accessing and Updating Your Information
We strive to keep customer records accurate. You can update your personal information by visiting one of our retail outlets or contacting your account manager.
Blogs and Social Networking
Some Omnisupport International services allow you to participate in blogs or social media forums. Any information you post on these platforms can be collected and used by others.
Changes to This Policy
Omnisupport International reserves the right to modify this Privacy Policy and will notify you of any changes. We encourage you to periodically check our website for updates.