Solutions
AI Powered Digital Transformation
- Conversational IVR & Intelligent Virtual Agents (IVA)
Enable customers to interact naturally via voice, automating routine queries to reduce wait times and lighten agent workloads.
- AI Chatbots with GPT-4/Gemini Integration
From logistics and vehicle recommendations to energy support, our multilingual bots handle a wide array of queries—empowering agents to focus on more complex issues.
- Agent Assistants
Support agents with on-the-fly response recommendations, content summarisation, and instant documentation—improving productivity and consistency.
- AI-Driven Quality Assurance
Go beyond manual monitoring—analysing sentiment, conversation quality, and agent performance to deliver real-time coaching and insights.
Consulting
- Social Media Management: Engage with your audience on platforms like Facebook, Instagram, LinkedIn, and applied ai solutions.
- Content Creation: Create and distribute valuable content to attract and retain customers with digital transformation.
- Customer experience (CX) Audits & Assessments: Evaluate your current customer experience and identify areas for improvement.
- Training, Knowledge-base and Learning Management.
Business Process Management
- Customer Support Outsourcing: Leverage our experienced teams to handle your customer service operations across all customer interaction channels - Inbound calls, Outbound calls, Email, Chat and Social Media.
- Workforce Management : Forecasting, Scheduling and Real Time Management of personnel.
- Performance Analytics & Reporting: Gain insights into contact center performance and customer interactions through detailed analytics.
- Quality Assurance : Quality Monitoring and Audits of customer interactions
Contact Center Technology Implementation
- Cloud-Based Contact Center Software: Offering applied ai solutions through a cloud-based platform for managing inbound and outbound customer interactions across multiple channels such as phone, email, chat, and social media.
- Omni-channel Communication: Supporting various communication channels to engage with customers seamlessly, including voice calls, SMS, email, web chat, and social media platform to enhance customer experience (cx).
- IVR & Self-Service Solutions: Implement interactive voice response systems and self-service options to enhance customer satisfaction.
