leadership team

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Kshitij Urmil is an Influential and transformative business professional with 25+ years of experience in digital transformation, Consulting, CX Outsourcing, Managed Services, and Contact Center operations management. He is a CX Industry expert and has helped transform Customer Experience (CX) for Global brands like General Electric, Bharti Airtel, and Samsung Electronics. 

Nithya Murthy has 20+ years of experience in customer experience (cx) Consulting, Executive Learning and Development, HR Outsourcing, Recruitment and Contact Center Quality Management. She has transformed multiple business processes for large MNCs like Genpact, NIIT Institute of Process Excellence (NIPE) and Lanco Infratech.