management and advisory board members

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Nithya Murthy is a seasoned Learning & Development (L&D) and HR leader with over 20 years of experience in executive learning, HR outsourcing, recruitment, and contact center quality management. She has played a pivotal role in transforming workforce capabilities, enhancing talent acquisition strategies, and driving operational excellence across multiple industries.

She has worked with renowned organizations such as Genpact, NIIT Institute of Process Excellence (NIPE), and LANCO Infratech, where she has successfully designed and implemented training and HR solutions that align with business goals and workforce needs. Her ability to identify skill gaps, streamline recruitment processes, and enhance employee engagement has significantly contributed to improved talent retention and business performance.

Kshitij Urmil is an influential and transformative business leader with over 25 years of experience in Consulting, Customer Experience (CX) Outsourcing, Managed Services, and Contact Center Operations Management. A recognized CX industry expert, he has played a key role in optimizing service strategies, leading large-scale contact center operations, and enhancing customer experiences for global brands such as General Electric, Bharti Airtel, and Samsung Electronics.

His career spans across business transformation, outsourcing, vendor management, workforce planning, and digital transformation, making him a sought-after leader in the customer service and outsourcing industry. He has successfully led multi-national CX operations, built strategic partnerships, and scaled business operations while maintaining cost-effectiveness and service quality.

Ruben Lowenstein is an experienced Customer Care Manager with over 24 years of experience in customer service across various sectors—including finance, retail, electronics, and outsourcing—he has developed a profound expertise in delivering exceptional customer experiences. He is recognized for fostering a culture of innovation and collaboration, emphasizing the importance of strong partnerships and a transformative mindset. Ruben advocates for a 'digital first' strategy, integrating advanced technologies like AI to enhance customer interactions while maintaining the indispensable human touch. His leadership is characterised by a commitment to creating an environment where employees can thrive, contributing to both personal growth and the overall success of the organisation.