Services offered

Social Media Marketing: Engage with your audience on platforms like Facebook, Instagram, LinkedIn, and applied ai solutions .
Content Marketing: Create and distribute valuable content to attract and retain customers with digital transformation .
Email Marketing: Build customer experience (cx) relationships and nurture leads through personalised email campaign
Sales Funnel Optimisation: Streamline your sales funnel to increase conversions and revenue.
CRM Consulting: Implement and optimise Customer Relationship Management (CRM) systems for better client management.
Lead Generation: Identify and attract high-quality leads that are ready to convert.
Strategy Development: Craft a comprehensive strategy to elevate your marketing, sales and customer experience across all channels.
Knowledge Management and Learning Management Systems
Workforce Management : Forecasting, Scheduling and Real Time Management of personnel.
Quality Assurance : Quality Monitoring and Audits of customer interactions

Customer Service Outsourcing: Leverage our experienced teams to handle your customer service operations across all customer interaction channels - Inbound calls, Outbound calls, Email, Chat and Social Media.
Customer experience (CX) Audits & Assessments: Evaluate your current customer experience and identify areas for improvement.
Customer Journey Mapping: Visualise and enhance every touchpoint in the customer journey with applied ai solutions .
Customer Feedback Analysis: Gather and analyse customer feedback to make informed decisions.
Performance Analytics & Reporting: Gain insights into contact center performance and customer interactions through detailed analytics.
Training & Coaching: Equip your team with the skills and knowledge to enhance customer experience and close more deals.

AI and Automation Capabilities: Integrating AI-driven features such as chatbots, natural language processing (NLP), sentiment analysis, and machine learning for enhanced customer interactions, self-service options, and predictive analytics to accelerate your journey to digital transformation.
Cloud-Based Contact Center Software: Offering applied ai solutions through a cloud-based platform for managing inbound and outbound customer interactions across multiple channels such as phone, email, chat, and social media.
Omni-channel Communication: Supporting various communication channels to engage with customers seamlessly, including voice calls, SMS, email, web chat, and social media platform to enhance customer experience (cx).
IVR & Self-Service Solutions: Implement interactive voice response systems and self-service options to enhance customer satisfaction.