Services offered
Digital Marketing & Sales Strategy
Contact Center as a Service (CCaaS)
Digital Marketing & Sales Strategy
- Social Media Marketing: Engage with your audience on platforms like Facebook, Instagram, LinkedIn, and applied ai solutions .
- Content Marketing: Create and distribute valuable content to attract and retain customers with digital transformation .
- Email Marketing: Build customer experience (cx) relationships and nurture leads through personalised email campaign
- Sales Funnel Optimisation: Streamline your sales funnel to increase conversions and revenue.
- CRM Consulting: Implement and optimise Customer Relationship Management (CRM) systems for better client management.
- Lead Generation: Identify and attract high-quality leads that are ready to convert.
- Sales Training & Coaching: Equip your sales team with the skills and knowledge to close more deals.
- Strategy Development: Craft a comprehensive strategy to elevate your marketing, sales and customer experience across all channels.
Customer Experience Management
Contact Center as a Service (CCaaS)
Digital Marketing & Sales Strategy
- Customer experience (CX) Audits & Assessments: Evaluate your current customer experience and identify areas for improvement.
- Customer Journey Mapping: Visualize and enhance every touchpoint in the customer journey with applied ai solutions .
- Customer Feedback Analysis: Gather and analyze customer feedback to make informed decisions.
- Inbound & Outbound Call Handling: Manage customer inquiries, support, and sales calls with professionalism and efficiency.
- Omni-channel Support: digital transformation and seamless customer service across phone, email, chat, and social media.
- Customer Service Outsourcing: Leverage our experienced teams to handle your customer service operations.
- IVR & Self-Service Solutions: Implement interactive voice response systems and self-service options to enhance customer satisfaction.
- Performance Analytics & Reporting: Gain insights into contact center performance and customer interactions through detailed analytics.
Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS)
Contact Center as a Service (CCaaS)
- AI and Automation Capabilities: Integrating AI-driven features such as chatbots, natural language processing (NLP), sentiment analysis, and machine learning for enhanced customer interactions, self-service options, and predictive analytics to accelerate your journey to digital transformation.
- Cloud-Based Contact Center Software: Offering applied ai solutions through a cloud-based platform for managing inbound and outbound customer interactions across multiple channels such as phone, email, chat, and social media.
- Omni-channel Communication: Supporting various communication channels to engage with customers seamlessly, including voice calls, SMS, email, web chat, and social media platform to enhance customer experience (cx).
- Analytics and Reporting: Offering analytics tools to track key metrics such as call volume, wait times, agent performance, customer satisfaction scores, and more. Generating reports and insights to optimize operations and improve customer experiences.